Cancellation Policy:

 

Cancellation by you

If you have to cancel a confirmed booking:
More than 8 weeks before event - loss of deposit only (or 25% charge if no deposit paid)
Cancellation 4 to 8 weeks before event - 50% of total cost
Cancellation 2 to 4 weeks before event - 70% of total cost
Cancellation less than 2 weeks before event - 100% of total cost

 

Cancellation by us

In the unlikely event that Aquaplay Scotland have to cancel your activity because of operational reasons then we will offer you the choice of an alternative date or a full refund of any money paid.

 

Activity Booking Terms:

Payments

Bookings less than £100 per person - full payment is required at time of booking
Bookings more than £100 per person - 25% non-refundable deposit payable on submission of booking form. Balance is due no later than 4 weeks before the date of the activity. If final payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.

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Booking System bookings: 

Payment: Any activity booked via the booking system, full payment is required at the time of booking. 

 

Confirmation of booking

Day Trips - we will confirm your booking within 2 working days of receiving your booking form and  full payment. All confirmations will be by e-mail unless specifically requested to confirm by post or phone call. All booking confirmations are subject to your payment clearing unhindered to our bank account.

 

Alterations by you

There will be a charge of £30 per booking for those wishing to transfer a booking to another person or wishing to change their booking to another trip or another date.

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Insurance I Liability

Aquaplay Scotland will only be liable for loss or damage caused by the proven negligence of Aquaplay Scotland, its suppliers or employees in performing their obligations under this contract. We have £5 million public liability insurance cover in place to protect you under such circumstances.

 

We cannot be held responsible for any mishap to yourself or your property such as trips, falls, flight cancellations, vehicle accidents, strikes, sickness, police intervention or other such happenings amounting toforce majeure. You are strongly recommended to take out insurance for the duration of your trip in respect of cancellation and curtailment, injury, death, lost & damaged property, money, liability, medical expenses and repatriation.

 

And finally, the legal bit

We believe that the details contained on our website and in printed materials to be correct at the time of publication. We reserve the right to alter the information, prices and itineraries in our publicity material before acceptance of a booking. This agreement is subject to Scottish Law in a Scottish Court.