Unless otherwise agreed in writing, these Terms & Conditions will apply to all bookings.
ACKNOWLEDGEMENT OF RISK
Aquaplay Scotland place great emphasis on the safety and well being of our clients. We only employ suitably qualified, well trained staff and use only modern correctly maintained equipment. However, many of the activities we offer are hazardous by their nature and participants must accept a certain element of risk during their activity session. Parents and guardians must also recognise a degree of risk to their children. Group organisers must explain this risk to all group members before confirming their participation.
To ensure everybody”s safety as far as possible, we reserve the right to postpone or cancel the activities on offer as weather or group needs dictate. If an activity cannot be enjoyed safely due to weather or environmental conditions then we will try and provide an alternative activity for you. As we will have committed staff and equipment resources to your booking we cannot offer a refund in these circumstances. Customers must follow any safety instructions given by Aquaplay Scotland staff at all times. If we are of the view that individuals are placing themselves or others at risk by their actions, we reserve the right to remove the person(s) concerned from the activity.
Any relevant medical conditions must be notified to the group instructor before the commencement of activities.
We will take provisional group bookings and hold these for up to 2 weeks. If the date of the activity is more than four weeks away we will then require a non-refundable deposit equivalent to 25% of the expected total booking value in order to confirm the booking. If a deposit is due but has not been paid, then we reserve the right to commit to an alternative client for that date and to cancel your provisional booking. Final payment will be due the week before the event takes place, or half way through a multi-day programme. If the date of the activity is within four weeks then we will require payment in full in order to confirm your booking.
Cancellation by you
If you have to cancel a confirmed booking then we will endeavour to attract replacement business. If unsuccessful, then we have to apply the following cancellation charges in order to honour our staff commitments and costs:
- More than 8 weeks before event – loss of deposit only (or 25% charge if no deposit paid)
- Cancellation 4 to 8 weeks before event – 50% of total cost
- Cancellation 2 to 4 weeks before event – 70% of total cost
- Cancellation less than 2 weeks before event – 100% of total cost
Cancellation by us
In the unlikely event that Aquaplay Scotland have to cancel your activity because of operational reasons then we will offer you the choice of an alternative date or a full refund of any money paid.
Bookings less than £50 per person – full payment is required at time of booking
Bookings more than £50 per person – 25% non-refundable deposit payable on submission of booking form. Balance is due no later than 4 weeks before the date of the activity. If final payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.
CONFIRMATION OF BOOKING
Day Trips – we will confirm your booking within 2 working days of receiving your booking form and full payment. All confirmations will be by e-mail unless specifically requested to confirm by post or phone call. All booking confirmations are subject to your payment clearing unhindered to our bank account.
ALTERATIONS BY YOU
There will be a charge of £30 per booking for those wishing to transfer a booking to another person or wishing to change their booking to another trip or another date.
Aquaplay Scotland will only be liable for loss or damage caused by the proven negligence of Aquaplay Scotland, its suppliers or employees in performing their obligations under this contract. We have a £5 million public liability insurance cover in place to protect you under such circumstances. We cannot be held responsible for any mishap to yourself or your property such as trips, falls, flight cancellations, vehicle accidents, strikes, sickness, police intervention or other such happenings amounting toforce majeure. You are strongly recommended to take out personal insurance for the duration of your trip in respect of cancellation and curtailment, injury, death, lost & damaged property, money, liability, medical expenses and repatriation.
THE LEGAL BIT
We believe that the details contained on our website and in printed materials to be correct at the time of publication. We reserve the right to alter the information, prices and itineraries in our publicity material before acceptance of a booking. This agreement is subject to Scottish Law in a Scottish Court.